husky in balto bilateral shoulder lux brace in field with fencing and mountains

F.A.Q.

Frequently Asked Questions

About our products

Yes, all braces include the anchor kits when applicable.

Although our braces are not custom fit braces, Balto USA provides you with several sizing choices.


On each product’s page there will be a sizing guide. Use the sizing guide to find the most appropriate size for your pet. If you are having trouble with the measurements, feel free to reach out to one of our customer service specialists or your licensed veterinarian for assistance. Unfortunately, some pets will fall in between sizes. When this happens, you should always go with the smaller size, as bracing devices should be snug and apply compression. Compression helps with increasing the blood flow in the injured area and in response causes reduced swelling and discomfort.


Signs that your brace might be too large include “gapping” between the brace and your pet, sliding, and twisting of the brace. Signs that your brace might be too small might include chaffing, erythema, or discomfort. If you notice any of these signs happening, please reach out to one of our customer service specialists for assistance.

No, bracing is most effective when used in conjunction with surgery. This includes presurgical support, weight loss management, and in cases when surgery is not an option due to the health or age of the animal. Bracing also helps postsurgical by either limiting range of motion, or encouraging healthy joint movements, providing compression to help with pain and swelling, limits further risk, promotes healing, and provides confidence in mobility.

Keep the skin and hair that comes into contact with the brace clean and make sure to remove any excess hair from the brace (and Velcro) after each use.

Remove the splints from the brace, hand wash with warm water, and hang to dry.

Shipping

We offer free UPS Ground shipping to the contiguous U.S. and $40 USPS Priority International Mail or DHL shipping to Canada. Any other international orders will be $75.00 USPS Priority Mail International or DHL shipping.

Balto USA will cover the cost of return shipping, as well as the exchange of goods, only for defective products. To determine if your product qualifies as a manufacturer's defect, a Balto USA representative must be contacted to determine so. To contact a Balto USA representative, please email support@baltousa.com. If your product does not meet our manufacturer's defect requirements, return shipping will not be provided by Balto USA, and a refund will only be granted if the product and packaging are returned within 30 days, and remain unused and undamaged. See first paragraph for more details.

Shipping typically takes 3-6 business days.

Returns, Exchanges & Warranty

Fitting and sizing support are provided for 30 days at no additional cost. After 30 days, Balto USA is no longer responsible for any refunds or exchanges needed. If for any reason delivery is confirmed by the carrier and the product cannot be found, a claim must be filed with the carrier before a replacement can be sent. Services may be necessary for reasons such as changes in your pet's physical condition, functional capabilities, or wear and fit of the device. The 30-day warranty becomes VOID if the device has been independently adjusted or altered, has excessive hair, wear, dirt, and/or has soiling. If the packaging is damaged, there will be a 10% restocking fee deducted from that product's refund.

Balto USA will accept returns or requests for refunds for any product within 30 days of sale. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient. Visual inspection may be required. If after taking possession of the product, the patient develops further harm and a veterinarian determines that the product is at fault, a full refund will be issued. Balto USA does not offer refunds for refusal of your pet to wear the product. If the purchaser simply does not want to use the device for reasons other than described above, Balto USA will not issue a refund.

Balto USA will accept exchanges or requests for exchanges for any product within 30 days of sale. The product you exchange must be in resale condition to receive a refund for that product. If you are requiring an exchange and it is within 30 days of sale, please contact a Balto USA customer service representative.

Customer Support

By email: support@baltousa.com
By phone: (469)397-4192

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