Balto® USA will accept returns or requests for refunds for any product within 30 days of sale. Refunds will only be honored if:

During the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient.
After taking possession of the product, the patient develops further harm and a veterinarian determines that the product is at fault.

Balto® USA does not offer refunds for reasons such as:

Refusal of your pet to wear the product.
The purchaser simply does not want to use the device for reasons other than described above.

Visual inspection may be required. Balto® USA will cover the cost of return shipping, as well as the exchange of goods, only for defective products.

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