Mobile Policy
Mobile Terms of Service
Effective Date: October 14, 2026
1. Mobile Messaging Program
The Balto USA mobile messaging program (the “Program”) is operated by Balto USA (“Balto USA,” “we,” “us,” or “our”).
By subscribing to the Program, you agree to receive marketing and informational text messages from Balto USA at the mobile telephone number you provide, subject to applicable laws in your country.
Messages may include:
- Promotional offers, discounts, and special announcements
- Product launches and product information
- Personalized product recommendations
- Abandoned shopping cart reminders
- Customer service communications
- Order confirmations, shipping notifications, and other transactional updates
Marketing messages may be sent using automated technology where permitted by applicable law.
Consent to receive marketing messages is not a condition of purchasing products or services from Balto USA.
2. Geographic Availability
The Program is available to eligible customers in the following countries:
- United States
- United Kingdom
- Canada
- Mexico
Participation and available messaging features may vary by country, mobile carrier, and applicable regulations.
By enrolling, you acknowledge that the Program is subject to the laws and regulations applicable to your location.
3. Consent to Receive Messages
By voluntarily providing your mobile telephone number and affirmatively subscribing to the Program, you consent to receive marketing text messages from Balto USA.
Consent may be collected through website registration forms, checkout pages, promotional signup forms, or other approved enrollment methods.
Where required by applicable law, Balto USA will obtain express consent before sending marketing communications.
Your consent may be withdrawn at any time.
United States
For subscribers in the United States, Balto USA obtains consent for automated marketing text messages in accordance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA).
United Kingdom
For subscribers in the United Kingdom, Balto USA processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Marketing text messages will be sent only where a valid legal basis and the applicable electronic marketing requirements permit them.
Canada
For subscribers in Canada, Balto USA complies with applicable requirements under Canada’s Anti-Spam Legislation (CASL).
Where required, express or otherwise legally valid consent will be obtained before sending commercial electronic messages.
Mexico
For subscribers in Mexico, Balto USA processes personal information in accordance with applicable Mexican data protection and consumer protection laws, including the Federal Law on Protection of Personal Data Held by Private Parties.
Marketing messages will be sent in accordance with applicable consent and privacy requirements.
4. Message Frequency
Message frequency varies depending on promotional campaigns, customer preferences, purchasing activity, and interactions with Balto USA.
Subscribers may receive recurring marketing messages.
Balto USA does not guarantee a specific number of messages per month.
5. Message and Data Rates
Message and data rates may apply.
Balto USA does not charge a separate subscription fee for participation in the Program. However, your mobile carrier may charge fees for sending or receiving text messages.
International messaging charges, roaming fees, or other carrier charges may apply depending on your location and mobile service plan.
You are responsible for any charges imposed by your wireless carrier.
6. Opting Out and Withdrawing Consent
You may unsubscribe from marketing text messages at any time.
To unsubscribe, reply STOP to a marketing text message from Balto USA.
Where supported, you may also use other unsubscribe instructions provided in the message or contact Balto USA customer support to request removal from the Program.
After unsubscribing, you may receive a final confirmation message.
Once your request has been processed, you will no longer receive marketing text messages from the Program unless you provide new consent.
Unsubscribing from marketing communications does not necessarily prevent Balto USA from sending essential transactional or customer service messages where legally permitted.
Subscribers in all supported countries have the right to withdraw marketing consent at any time.
7. Customer Support
For assistance with the Program, reply HELP to a Balto USA text message where supported.
You may also contact our customer support team through our website.
Please note that automated keyword responses may not be supported by every carrier or messaging service in every country.
8. Privacy and Personal Information
Balto USA respects your privacy and is committed to protecting personal information collected through the Program.
Depending on your interactions with Balto USA, information collected may include:
- Mobile telephone number
- Name and contact information
- Country or region
- Marketing consent and subscription preferences
- Purchase and shopping cart activity
- Message delivery and engagement information
- Customer service interactions
We use this information to administer the Program, provide requested communications, deliver personalized marketing where permitted, maintain consent records, and improve our products and services.
Balto USA may use third-party service providers to facilitate message delivery, marketing automation, analytics, and customer communications.
These providers process personal information on our behalf and are subject to applicable contractual and legal data protection requirements.
Mobile opt-in information and consent will not be sold or shared with third parties or affiliates for their own independent marketing purposes.
Personal information may be processed or stored outside your country of residence, subject to applicable international data transfer requirements.
For more information about how we collect, use, retain, and protect personal information, please review our Privacy Policy.
9. Country-Specific Privacy Rights
Depending on your country of residence, you may have additional rights concerning your personal information.
United States: Residents of certain states may have rights to access, correct, delete, or limit certain uses of their personal information, subject to applicable law.
United Kingdom: Individuals may have rights under UK GDPR, including access, rectification, erasure, restriction of processing, objection, and data portability, where applicable.
Canada: Individuals may have rights to access and correct personal information and withdraw consent, subject to applicable federal and provincial privacy laws.
Mexico: Individuals may exercise applicable rights of access, rectification, cancellation, and opposition (ARCO rights), as well as rights to revoke consent and limit certain uses or disclosures of their personal information.
Requests regarding personal information may be submitted through the contact methods identified in our Privacy Policy.
10. Mobile Carrier and Delivery Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
Message delivery depends on mobile carrier availability, network connectivity, device compatibility, and other factors outside Balto USA’s control.
Balto USA does not guarantee that every message will be delivered or received.
Messaging availability may differ between the United States, United Kingdom, Canada, and Mexico.
11. Eligibility
To participate in the Program, you must:
- Be at least 18 years old or meet the applicable age requirements in your jurisdiction.
- Provide a valid mobile telephone number.
- Be authorized to use the telephone number provided.
- Have access to a compatible mobile device and messaging service.
- Provide any consent required by applicable law.
By enrolling, you represent that you meet these requirements.
12. Changes to the Program or Terms
Balto USA reserves the right to modify, suspend, or discontinue the Program at any time, subject to applicable law.
We may update these Mobile Terms of Service to reflect changes in our business practices, messaging technology, legal obligations, or supported countries.
Updated terms will be posted on our website with a revised effective date.
Where required by law, we will provide additional notice or obtain renewed consent before implementing material changes.
13. Contact Information
For questions about the Program, marketing preferences, or these Mobile Terms of Service, please contact:
Balto USA
Website: baltousa.com
Customer Support: Available through our website.
14. Acceptance of Terms
By subscribing to the Balto USA mobile messaging program, you acknowledge that you have reviewed these Mobile Terms of Service and agree to participate in accordance with applicable laws and regulations.
Your participation is also subject to our Privacy Policy.
Nothing in these terms limits or excludes any consumer or privacy rights that cannot lawfully be waived under the laws of your jurisdiction.