Shipping Policy

Shipping Policy for all orders on www.baltousa.com

Please allow Balto® USA up to 2 business days for order processing. Once your order has been processed, you should receive it within 3-5 business days. There will be a shipping fee of $10.00 per order. 

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto USA will file a claim and a replacement will be sent.

SHIPPING CHARGES ARE NON-REFUNDABLE.

Promotion Return Policy: The purchase of any Balto USA product(s) using a promotional code(s) must additionally abide by the Balto USA Promotional Return Policy requirements. If a return is requested, the customer can: a) return promotional item(s) in their original, undamaged packaging with the return of their Balto USA product(s) purchase or b) return only the purchased Balto USA product(s) and have market price of the promotional item(s)* deducted from the refund of payment. In the event that the returned promotional item(s) are found used or damaged upon receiving, the market price of the promotional item(s)* will be deducted from the return of payment.
 
*KONG® Assorted Box - The assorted box includes 12 KONG® toys (small to large breeds) - $164.00 value.