Terms & Conditions
BaltoUSA.com, Balto USA as well as any companies associated Balto USA any parent companies or subsidiaries, or any distribution and fulfillment partners, are not at all responsible for the safe application and use of these products. Our products are treated as medical devices and medical management for a pet's medical condition, injury, and/or care should be done at the discretion and under the supervision of a veterinarian. Wearing and usage of the device should be recommended and monitored. It is the responsibility, as the pet owner, to see a veterinarian if special medical management or further care pertaining to the wearing of this device is necessary. The pet owner assumes responsibility for informing their veterinarian of any change to their pet's overall health that may affect the wearing of this device. Balto USA is not responsible for the safe application and use of these products. The responsibility of monitoring the safe application, its packaging, and use of these products is solely that of the purchaser and/or product user.
These products are not for resale. If the purchaser or any affiliate is found to be reselling any items acquired on this website, we reserve the right to cancel membership and pursue legal action.
BaltoUSA.com does keep certain important information that is pertinent to the use of the website, including profile and shipping information. Financial information is not stored nor accessible via BaltoUSA.com and is protected by third party payment processors. Balto USA will not sell or distribute any of the information it collects and will only use contact information for the marketing of its own products and services. Balto USA will take every reasonable step to safeguard the information it does collect.
Returns & Shipping
Once the product reaches the purchaser, Balto USA reserves the right to refuse a full refund. Balto USA will accept returns or requests for refunds for any product within 30 days of receiving the product. Refunds will only be honored if during the initial fitting the product is determined to be a poor fit, function, and/or the product is affecting the health or healing of the patient. Visual inspection may be required.
The brace must be in resale condition to receive a refund. This means that the brace cannot have hair, wear, dirt, and/or no modifications can have been made to the brace. If the packaging is damaged there will be a 10% restocking fee deducted from that product's refund. After we receive the brace back, we will evaluate its condition and then issue a refund. Balto USA does not offer refunds for refusal from your pet to wear the product. If the purchaser simply does not want to use the device for reasons other than described above, Balto USA will not issue a refund.
Balto USA will NOT cover the cost of return shipping. If you are needing to exchange your brace, a return mailing label will be provided for you once your request has been approved. To exchange a product, you will need to place your new order online. Once we receive the return or exchange back, we will evaluate its condition and then issue you a refund. Returns and exchanges must be in resale condition to receive a refund.
SHIPPING CHARGES ARE NON-REFUNDABLE.
Promotion Return Policy: The purchase of any Balto USA product(s) using a promotional code(s) must additionally abide by the Balto USA Promotional Return Policy requirements. If a return is requested, the customer can: a) return promotional item(s) in their original, undamaged packaging with the return of their Balto USA product(s) purchase or b) return only the purchased Balto USA product(s) and have market price of the promotional item(s)* deducted from the refund of payment. In the event that the returned promotional item(s) are found used or damaged upon receiving, the market price of the promotional item(s)* will be deducted from the return of payment.
*KONG Classic Market Price - $13.99
Fitting and sizing support are provided for 30 days at no additional cost. After 30 days, Balto USA is no longer responsible for any refunds or exchanges needed. If for any reason delivery is confirmed by the carrier and the product cannot be found, a claim must be filed with the carrier before a replacement can be sent. Services may be necessary for reasons such as changes in your pet's physical condition, functional capabilities, or wear and fit of the device. The 30-day warranty becomes VOID if the device has been independently adjusted or altered, has excessive hair, wear, dirt, and/or has soiling. If the packaging is damaged, there will be a 10% restocking fee deducted from that product's refund.
If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto USA will file a claim and a replacement will be sent.