Hi Tammi, thank you for taking the time to leave a review. We're sorry to hear that the brace did not work out for your furry friend. At Balto, we strive to provide the best possible fit and comfort for every pet, but we understand that sometimes our products may not be the right solution.
Regarding your refund, we make every effort to process returns promptly. However, please allow up to 10 business days for the refund to be processed and reflected on your statement. If you haven't received your refund within this timeframe, please don't hesitate to reach out to our customer service team, and they will be happy to look into the matter for you.