Warranty

Warranty

Fitting and sizing support are provided for 30 days from date of order received at no additional cost. After 30 days, Balto® USA is no longer responsible for any refunds or exchanges needed. Services may be necessary for reasons such as changes in your pet's physical condition, functional capabilities, or wear and fit of the device. The 30-day warranty becomes VOID if the device has been independently adjusted or altered, has excessive hair, wear, dirt, and/or has soiling.

If for any reason delivery is confirmed by the carrier and the product cannot be found, a police report must be filed before a replacement is sent. If the product is lost by the carrier, Balto® USA will file a claim and a replacement will be sent.