Fitting and sizing support are provided for 30 days at no additional cost. After 30 days, Balto USA is no longer responsible for any refunds or exchanges needed. If for any reason delivery is confirmed by the carrier and the product cannot be found, a claim must be filed with the carrier before a replacement can be sent. Services may be necessary for reasons such as changes in your pet's physical condition, functional capabilities, or wear and fit of the device. The 30-day warranty becomes VOID if the device has been independently adjusted or altered, has excessive hair, wear, dirt, and/or has soiling. If the packaging is damaged, there will be a 10% restocking fee deducted from that product's refund.