Brace don’t last long after wash
We are going on a 3rd brace that my vet is going to order cause we need it , this brace it works but they do not last long . Unfortunately our Kodi has to wear it for the rest of his life to keep him stable and in less pain and able to get around . The brace works great until you have to wash it .. with every wash it starts falling apart , we ordered 2 through our vet and about too order the third cause he can’t go without it on so we switch them out , but I can’t leave the old one on him long til the hood one dries cause it doesn’t support proper no more .. it’s a shame it works for him it just needs to be made to last more than a few months .. I gave 2 stars because it does help him . Until it starts unstitching , I even sewed the first one so he could wear it til the second one dries .. we switch back forth between washes n I also put a tshirt under the brace because him wearing it a lot has caused him to have hair loss . So please just make a more durable brace … so I don’t have to keep buying new ones so often .
Balto® USA
Hi Mary, thank you for taking the time to share your feedback. We're glad to hear that our brace has been helpful in providing support and reducing pain for your furry friend Kodi. However, we regret that the durability of the brace has not met your expectations.
At Balto, we strive to provide high-quality products that can withstand regular use and cleaning.
Here are a few steps we recommend when cleaning your brace:
• Prior to washing your brace remove all splints (if any) and all hair and dirt.
• Carefully hand wash the brace with warm water and a gentle, diluted soap.
• Allow the brace to fully air dry before reapplying brace.
Excessive use, harsh cleaning, and accumulation of hair and dirt can wear down the materials of the brace. Make sure to wipe down the brace after each use and keep any body parts the brace encounters clean.
Please don't hesitate to reach out to our customer service team if you have any further concerns or need assistance with your orders. We are here to support you and your furry companion throughout this journey.